If you are experiencing problems with the services offered by our practice, our manager will be happy to discuss your concerns with you. We also operate a practice in house complaints procedure. For full details please ask at reception.
Complaints – in the first instance, complaints should be made to the Practice Manager. In more serious cases, you may be requested to put the complaint in writing however if you are unable or prefer not to do this yourself or if you feel that you need some help with this then please discuss this with the Practice Manager. As a patient, you have the right to be treated in a courteous and non- discriminatory manner.
If you do not want to complain directly to the practice you can complain to the Patient Services Team at the local Integrated Care Board (ICB) instead.
You can contact the Patient Services Team by email patientservices@staffsstoke.icb.nhs.uk or by telephone on 0808 1968861.